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Which countries do you ship to?
We are available to ship to both US and internationally.
Where is your device made?
THERMOGUARD™ is designed and assembled in Taiwan. We take the quality and reliability of our products seriously.
What is the delivery time?
Due to high demand, we currently ship within 3-4 weeks of your order being placed. All shipments are sent FedEx Priority or FedEx International Shipping. We do our utmost to get THERMOGUARD delivered to you as soon as possible. Thank you for your understanding.
What support do you offer?
THERMOGUARD™ comes with a Quick Start Guide, as well as User Manual, designed for ease of use. We offer online instruction in the usage of the machine. In case you have an issue with the software, we will offer remote troubleshooting.
What if I there is an issue with your product?
THERMOGUARD™ includes a one-year, extendable warranty on the camera component and software support. Alternatively, simply return the product and all accessories in its original packaging to us within 30 days and receive your money back, guaranteed.
Got more questions? Contact Us.
IMPORTANT NOTICE: HUMAN SKIN TEMPERATURE IS AFFECTED BY A WIDE NUMBER OF ENVIRONMENTAL AND PHYSIOLOGICAL FACTORS. AN ELEVATED FACIAL SKIN TEMPERATURE MAY SIGNIFY A RAISED BODY CORE TEMPERATURE; CORRESPONDINGLY, AN ELEVATED CORE TEMPERATURE MAY NOT BE ACCOMPANIED BY A RAISED FACIAL SKIN TEMPERATURE. THE IRIS-Q SYSTEM MUST BE OPERATED STRICTLY IN ACCORDANCE WITH THE MANUFACTURER’S OPERATION MANUAL. THE OPERATOR MUST SET THE TEMPERATURE ALERT LEVEL. THE IRIS-Q SYSTEM IS NOT INTENDED NOR DESIGNED TO DIAGNOSE OR DETECT MEDICAL CONDITIONS INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER ILLNESSES. THE IRIS-Q THERMAL IMAGING SYSTEM SHOULD ONLY BE USED TO DETECT VARIATIONS IN SURFACE TEMPERATURE. IN THE EVENT THAT AN ELEVATED SKIN TEMPERATURE IS DETECTED, THE SUBJECT SHOULD BE ADVISED TO CHECK TEMPERATURE WITH AN APPROVED MEDICAL THERMOMETER AND THE FINDING CONFIRMED. ABSENCE OF AN ELEVATED SKIN TEMPERATURE DOES NOT EXCLUDE A FEVER. ALSO PLEASE NOTE THAT THE WORLD HEALTH ORGANIZATION STATES THE MOST COMMON SYMPTOMS OF COVID-19 ARE FEVER, TIREDNESS, AND DRY COUGH BUT ALSO STATES THAT SOME PEOPLE BECOME INFECTED BUT DON’T DEVELOP ANY SYMPTOMS AND DON’T FEEL UNWELL. ASYMPTOMATIC INDIVIDUALS CANNOT BE DETECTED BY CHECKING BODY TEMPERATURE.